Refund Policy
Cancelling
You can cancel your TV Video Call subscription at any time, no questions asked, no phone call required:
- In the app: Settings → Plan & billing opens your billing account, where you can cancel or change the plan.
- Or email us at [email protected] from your account email and we'll cancel it for you.
Cancelling stops the next renewal. You keep your included connection minutes until the end of the period you already paid for — a cancellation is never a mid-month cutoff.
Refunds
- First 48 hours. If you are unhappy within 48 hours of your first paid renewal, email us and we will refund it.
- After that. Because you keep full access until the end of the paid period when you cancel, we generally do not refund periods you have already used.
- Faults on our side. If we fail to deliver the service (for example, calls are unusable on your hardware and we cannot fix it), you are entitled to a refund of the time you paid for but could not use. Email us with your account email address.
How billing works
Your subscription is billed directly by Stripe, our payment provider, when you subscribe in the app — Google Play is only the channel you download the app from and is not involved in billing your subscription. Refunds we issue are returned to your original payment method by Stripe.
Contact
Refund and billing questions: [email protected]. We aim to respond within a few days.